Once works have been carried out and/or expenses incurred, no refunds of the invoiced amounts will be granted. This is irrespective of whether or not the information provided will be used.
Should a dispute arise after payment, fees may be refunded subject to our terms and conditions.
In the case of prepayment, monies will be refunded upon written cancellation of the contract less an amount to cover any costs incurred prior to the cancellation. Should any payments be received in excess of the invoiced amount, these will either be held in credit against future invoices or refunded upon request.